To return a Union Press Team product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at Sales@unionpresskc.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
Cancelled orders: All order cancellations will be charged a fee of $50 plus any associated artwork, shipping, or setup fees.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 5 business days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Deposits for decoration orders are non refundable, a credit can be applied for future orders ($50 cancellation fee applied)
Returns for decoration orders: No returns accepted. Please carefully review all approvals and proofs prior to printing, we are not responsible for any mistakes in art, spelling, colors etc. that have been proof approved.
Returns for refund: must be made within 5 business days of receipt of purchase.
Returns for exchange or store credit: must be made within 5 business days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Union Press - Returns
626 Kansas Ave
Kansas City, Kansas 66105